General Terms and Conditions of Sale, Delivery, and Payment
Valid since 01.05.2020
Lebigem Oy (VAT: 2362683-1) sells products to individuals and companies in Finland, the EU countries and other countries. The prices of the products presented in the online store include VAT. We reserve the right to change prices and delivery costs.
The products are ordered on the webshop by transferring item to the shopping cart and paying it at the checkout service. All customer information is treated confidentially. When ordering from the online store, you are required to read and commit to the delivery terms.
Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance. Detailed information on payment terms can be read on Paytrail’s webpage here.
Paytrail Oyj, VAT: FI21228397
The online payment buttons of all Finnish banks are used. From the online store, you will be directed directly to your own bank to make the payment securely. The Paytrail payment service will forward your payment to the merchant. Paytrail Oyj is shown on the account statement as the payee.
Credit card payment
The online store allows you to pay with the most common credit cards. The online store uses international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services. Paytrail appears as the payee on the credit card invoice and forwards the payment directly to the merchant. Card payments are made securely using a secure payment form and payment card information is not stored in e-commerce systems.
Mobile payment methods
Mobile payment methods Pivo, MobilePay, Transfer and ApplePay are in-app services that allow you to pay for online purchases by bank transfer from your account or by card payment from your card by accepting payment in that app. Pivo also accepts Transfer payments, so the payment can be accepted in any application that supports Transfer.
Invoice and installment services
Invoice and installment services through Paytrail are provided by OP Invoice, Walley (former Collector) and Jousto. Collector also offers invoice and installment options for corporate customers.
Please read the detailed terms for each finance company that you will see when you accepting the payment. By accepting the payment, you are also accepting the terms of the finance company.
Detailed information on payment terms can be read on Paytrail’s webpage here.
Pre-payment (for corporate customers)
Non-Finnish companies with valid VAT code can order products sold in webshop without VAT by email info(a)bigem.fi. Ordered products and freight costs will be invoiced as a pre-payment (by email). After that products will be delivered by desired delivery method.
ORDER AND PAYMENT CONFIRMATION
After a successful order, an order confirmation will be sent to your email. If you want to receive confirmation messages, you must provide an email address when ordering.
DELIVERY TERMS AND COSTS
The products will be delivered according to the chosen delivery method. You can see the delivery costs of your order after selecting the payment and delivery method.
To Finland: the delivery time of the stock products is 1-3 working days. We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays.
Delivery time to Europe and beyond depends on the chosen delivery method.
Delivery time for backordered and order products:
If the product in the online store reads “out of stock, available on backorder”, it means that the product is temporarily out of stock, but more are coming and it is possible to buy it online. We will inform customers about the delivery process. We will send the order to the customer as soon as the product arrives at our warehouse.
RETURN AND EXCHANGE POLICY
You have the right under the Finnish Consumer Protection Act to exchange or return all or part of your order within 14 days of receiving the order. The right of return only applies to unused and marketable products in the original packaging. The right of return only applies to unused products in the original packaging.
Return and exchange costs will be charged to the customer. For returns, we charge the shipping costs incurred for the return. For the exchange we charge shipping costs only once.
If you want to return your order or part of it, please fill in and attach a returning form, which you will find at the end of this page. Returnable package can be delivered to the desired Postal service point. After receiving the returnable package, we will return the payment to the same payment method that was used in the order.
The package that will not be picked up from the postal center, is not the same thing as return. In that case we will charge delivery costs as well as possible handling fees.
If the product you receive is defected or incorrect, please contact info(a)bigem.fi, and we will replace the product for free.
If the product has been lost or damaged during transport or otherwise does not correspond to your order, you must notify our customer service within 14 days of the defect. If the package is damaged during transport, a complaint must be made to the transport company immediately. If, in the event of a complaint, the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the customer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the customer must contact the local council’s consumer advice (www.kuluttajaneuvonta.fi).
Page updated on 12.10.2021