General Terms and Conditions of Sale, Delivery and Payment

Valid since 01.05.2020

ONLINE STORE
Lebigem Oy (business ID: 2362683-1) sells products to individuals and companies in Finland, the EU, and other countries. The prices shown in the online store include VAT. We reserve the right to change prices and shipping costs.

ORDERING
Products are ordered through the online store by adding them to the shopping cart and completing the payment through the checkout service. All customer information is treated confidentially. By placing an order in the online store, you confirm that you have read and agreed to the applicable terms and conditions of delivery.

PAYMENT

Payment Service Provider
The payment mediation service and payment service provider is Paytrail Plc (Business ID 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Plc will appear as the payment recipient on your bank statement or credit card invoice and will forward the payment to the merchant. Paytrail Plc is licensed as a payment institution.
In the event of a complaint, we kindly ask you to contact the supplier of the product in the first instance.
Detailed payment terms are available at: Paytrail

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com

Online Banking Payments
All Finnish online banking payment methods are available. You will be redirected from the online store to your own bank’s secure online payment service. Paytrail’s payment service forwards your payment to the merchant. The payment recipient shown on your bank statement will be Paytrail Oyj.

Credit Card Payments
The online store accepts the most common credit cards. The store uses the international authentication services Verified by Visa, MasterCard SecureCode, and American Express SafeKey. Paytrail will appear as the payment recipient on your credit card statement and forwards the payment directly to the merchant. Card payments are processed securely through a protected payment form, and payment card details are not stored in the online store’s systems.

Mobile Payment Methods
Mobile payment methods MobilePay and Siirto are services that operate through their respective applications. They allow customers to pay for online purchases either by bank transfer from their account or by card payment from their payment card by approving the payment within the application.

Apple Pay is a payment service available on Apple devices that allows customers to pay for purchases using a payment card linked to their device.

Invoice and Installment Payment Services
Invoice and installment payment services are provided through Paytrail by OP and Walley. Walley also offers invoice and installment payment options for business customers.

Please read the detailed terms for each finance company that you will see when you accepting the payment. By accepting the payment, you are also accepting the terms of the finance company.

Detailed information on payment terms can be read on Paytrail’s webpage here.

Advance Payment (Business Customers)
Companies registered for VAT may order products available in the online store by email at [email protected].
The ordered products and shipping costs will be invoiced in advance (by email or e-invoice), after which the products will be delivered according to the delivery method selected by the customer.
Email: [email protected]

ORDER AND PAYMENT CONFIRMATION
Once your order has been successfully placed, an order confirmation will be sent to your email address. Receiving the confirmation message requires that a valid email address is provided when placing the order.

DELIVERY METHODS AND SHIPPING COSTS
Products are delivered according to the delivery method selected during checkout, either to the pickup point chosen by the customer or directly to the customer’s address. The shipping costs for your order will be displayed once you have selected the payment and delivery method.

Delivery Time:
The delivery time for products in stock within Finland is typically 1–3 business days. We are not responsible for delays caused by force majeure or for any indirect damages resulting from such delays.
For deliveries within Europe and outside Europe, the delivery time depends on the selected delivery method.

Delivery Time for Backorders and Special Order Products
If a product is marked as “Out of Stock” in the online store, it means that the product is temporarily unavailable in our warehouse but additional stock is expected to arrive.
If you wish, you may contact us and we will notify you as soon as the product becomes available again.

RIGHT OF CANCELLATION, EXCHANGE AND RETURN
In accordance with the Finnish Consumer Protection Act, you have the right to cancel, exchange, or return all or part of your order within 14 days of receiving it.
The cancellation period expires 14 days after the order has been received. If the order is delivered in multiple shipments, the cancellation period expires 14 days after the final shipment has been received. Notice of cancellation must be given before the cancellation period expires.
Returned products must be packed carefully. Whenever possible, products should be returned in their original packaging. The consumer is liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
We will deduct the return shipping costs from the refund. For exchanges, shipping costs are charged only once.

The online store provides a cancellation function. The cancellation function can be found on the Cancellation and Returns page.
Through the cancellation function, consumers can submit a notice of cancellation for orders placed in the online store. The notice of cancellation may also be submitted by any other unambiguous method, such as email. Detailed instructions, the cancellation form, and an email cancellation template are available on the Cancellation and Returns page.

When returning an order, please complete the return form available on the Cancellation and Returns page. A confirmation email will be sent to you, which you may print and include with the return shipment.
The returned package may be delivered to a Matkahuolto or Posti service point.
Refunds will primarily be made using the same payment method that was used for the original purchase. We may withhold the refund until we have received the returned product or until the customer has provided proof that the product has been returned.
An unclaimed package is not considered a return. For unclaimed packages, we charge the shipping costs and any applicable handling fees.
If the product is defective or the delivery is incorrect, please contact us at [email protected] and we will replace the product free of charge.
Email: [email protected]

PROBLEMS AND COMPLAINTS
If a product has been lost or damaged during transportation, or if it otherwise does not correspond to your order, you must report the issue within 14 days to the parties specified in these exchange and return terms.
If the package has been damaged during transportation, a claim must be submitted immediately to the carrier.
If a dispute concerning the sales agreement cannot be resolved through negotiations between the parties, the customer may refer the matter to the Finnish Consumer Disputes Board for resolution.
Before submitting a matter to the Consumer Disputes Board, the customer must first contact the Finnish Consumer Advisory Services.
Consumer Disputes Board:
www.kuluttajariita.fi
Finnish Consumer Advisory Services:
www.kkv.fi/kuluttajaneuvonta

Last updated on 17.6.2026